Refund Policy

Guarantee

At Build a Birthday we feel confident you will be delighted with your purchase.  If however you are not totally satisfied please contact us within 2 days and you may return it to us within 7 days for an exchange or store credit.

Returned items must be in brand new unused condition and in original wrapping along with a copy of the original receipt. Some items cannot be returned due to hygiene reasons (subject to our discretion), eg. balloons, edible cake images. Glassware can also not be returned. Please email sales@buildabirthday.co.nz  to arrange.

Please note return delivery is at the cost of the sender.

Faulty Goods

At Build a Birthday we carefully check over the quality of our products prior to dispatch.  In the unlikely event of receiving a faulty product, please contact us within 2 days at sales@buildabirthday.co.nz .

Once the item has been received by Build a Birthday and a fault is detected, we will refund the cost of the return postage and either; a replacement will be sent, store credit issued or full refund offered.

Cancellations

If you have had a change of mind and wish to cancel your order, contact must be made within 1 hour of placing your order. Please call on 04 9719710 or send us an email at sales@buildabirthday.co.nz.

If it has been longer than 1 hour since placing your order, we can offer you an exchange for alternative product or store credit.

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