Contact Us

Wellington Shop

Proud to be a part of The Celebrations Collective, located at:
262 Jackson Street
Petone 5012

04 971-9710

Mon: 10:30am - 2:30pm
Tue-Sat: 10am-4pm
Sun: 11am-3pm
Public Holidays: Closed

FAQ

Do you ship to ____? How much does it cost? How long will it take?

All information regarding shipping can be found here:

https://www.buildabirthday.co.nz/pages/order-delivery-information

How do custom printed edible images work?

Orders for custom printed edible images can either be placed through our website, or in store. All information and instructions for ordering can be found here:

https://www.buildabirthday.co.nz/pages/custom-printed-edible-images

Where is my order?

Once your order has been dispatched you will receive an email with tracking information. These can sometimes end up in spam folders, so try checking there if you have not received one. We recommend keeping an eye on the tracking of your parcel. In the unlikely event where there is an issue, the more time we have before your event to resolve it the more successful the outcome will be.

If it has been longer than 48 hours and you still haven't received any tracking information or haven't heard from us, please get in contact.

Pick up orders will receive an email notification as soon as your order is ready to be collected.

How do I cancel my order/return items?

All information regarding cancellations, returns and credits can be found here:

https://www.buildabirthday.co.nz/pages/refund-policy