We courier items nation wide throughout New Zealand. Contact us to organise shipping to the Chatham Islands & Australia.

Inflated balloons and large hire items are only available for delivery in Wellington.

Urban Addresses - $7.99

Rural/Out of Area Addresses - $12.99
Orders over $99 - FREE (excludes inflated balloons, large items & hire bonds)

Urban & rural zoning is judged as per New Zealand Couriers guidelines.

Our couriers aim to deliver within 1-3 business days. Rural/out of area deliveries will usually take at least an additional 2 business days.

You will receive an email with tracking information once your order has shipped.

Please note that delivery timeframes are targets only. We will try our best to ensure your order gets to you as soon as possible, but please be aware that cannot guarantee delivery dates

Absolutely! Simply select 'Pick Up' as your delivery method at checkout, and you will receive an email within 1-2 business days advising that your order is ready for collection.

We understand that planning an event can be stressful. We are here to help and offer extra services to assist and give peace of mind. These include:

Monitoring delivery of your parcel:
We run reports using the New Zealand Couriers portal to ensure that parcels are delivered on time. We use the event date to identify parcels with close dates, escalating to NZ Couriers. We place a query on your behalf, which will be linked to any query made at your end. We recommend that you contact the courier at your end, should this happen also, using the delivery reference on your tracking email.

Incomplete orders:
From time to time, we may be waiting on more stock arriving or there is a stock discrepancy. Rather than refund that item and send your order (who needs the cups without plates?!), we will be in touch to let you know there will be a delay or where not possible an alternative product will be offered. Having the event or required date is extremely helpful for this. Our aim is to please - if something goes wrong we are here to put it right!

Adding extra items to your order:
Give us a call and we can add extra items where the parcel hasn't already been picked up by the courier (they pick up multiple times a day). Please place your order as soon as possible, reference the original order number, and select store pick up to avoid extra shipping.

We have a dedicated team working hard behind the scenes to make it happen for you. We are available via email (sales@buildabirthday.co.nz) or phone (04 9719710).