What is Build a
Birthday?
How do I purchase on Build a Birthday?
How do I go about booking an entertainment
box?
What if I have more than eight party
guests?
I am looking for specific products but can't
find them on your website?
Can you customise a party for me?
Do you run parties?
When is my Party in a Box booking
confirmed?
How quickly will I receive my order?
Will you courier to a PO Box address?
Which courier company do you use?
Where do you deliver to?
Can I pay for return delivery on hired
items?
Who is responsible for damaged or lost
items?
What is your refund policy?
What is the bond for?
What is your birthday club?
What is your Privacy Policy?
Can you suggest any venues?
How do I give customer feedback?
What is Build a
Birthday?
Build a Birthday is a unique business providing a complete party
solution for busy parents, with the ease of purchasing on-line or
instore. You can order the party in minutes, ready to
run.
PURCHASING
How do I purchase on Build a
Birthday?
Build a Birthday want to help you
create hassle free fun. No more rushing around different stores,
just visit in-store, our on-line store or
phone us.
Take a look around our website. You can shop by party theme or
party product.
When you see something you would like to purchase, click on
"Add to cart" button. Continue to do this until you
have everything you want. You can move around party themes and
products categories if you like.
Hint: If you cannot decide between two products,
simply add both to the shopping cart, as you can delete items
later before payment.
Once you are satisified that you have all the party products that
you need, click on the shopping cart. Please select the
appropriate delivery charge and enter your credit card details
for payment.
If you would like to pay by cash or direct debit into our bank
account, please
contact us to
make your order.
Build a Birthday retail store is located at Shop 9, Clock Tower
Mall, 193 Jackson Street, Petone.
How do I go about booking an
entertainment box?
Entertainment boxes can be
hired similar to product purchases, however a
booking form is also required to ensure
availability on the party date. Usually the
booking form is completed prior to purchasing
allowing Build a Birthday time to confirm availability. Should
you purchase prior to Build a Birthday confirming
availability, and for some reason it is not, we can suggest
an alternative date, box or provide a full
credit.
What if I have more than
eight party guests?
We can cater for any number
of children. With the entertainment boxes simply
select additional numbers using the "extra costume
product". We recommend that you complete a
booking form to ensure availability,
prior to purchase. Please feel free to
contact us for any special requirements.
I am looking for specific
products but can't find them on your
website?
Please
let us know what party products you are interested in and we will
do our best to find them for you.
Can you customise
a party for me?
Yes, we are happy to discuss
ideas and provide a quote. Please
contact
us.
Do you run
parties?
Yes at
Party
Wonderland.
When is my Party in a Box
booking confirmed?
Your booking will be confirmed
on receipt of payment. The entertainment boxes and any ordered
products will be delivered a day or two prior to the party.
DELIVERY
How quickly will I receive my
order?
Orders are dispatched within 24 hours of
receipt of payment. Delivery to your door is within 3 days
(excluding Saturday, Sunday or Public Holidays). Entertainment
boxes and other party items are delivered a couple of days prior
to the party, where sufficent time has been allowed. If urgent
delivery is required please phone
us.
Will you courier
to a PO Box address?
A street address is required
for delivery.
Which courier company do you
use?
We use Fastway Couriers and New Zealand
Post.
Where do you deliver
to?
Anywhere in New Zealand with pick-up
available in Roseneath, Wellington or Build a Birthday retail
store at Shop 9, Clock Tower Mall, 193 Jackson Street,
Petone.
See our map.
Can I pay for return delivery
on hired items?
Yes. Simply purchase the
relevant prepaid courier voucher from our on-line shop.
Who is responsible for damaged
or lost items?
Build a Birthday carefully
packages each items to ensure it arrives safely to your door. We
are not responsible for items that are lost or damaged in
transit. This includes items where the incorrect address has been
supplied.
REFUND POLICY
What is your refund
policy?
Build a
Birthday provides a refund on purchases where items
are defective and cannot be replaced, in line with rights
under the Consumer Guarantees Act 1993.
What is the bond
for?
A refundable bond is charged with each
entertainment box and hired item. Providing box contents or
items are returned by the agreed date, in
reasonable condition, your bond will be refunded. The bond
can be applied against late return, extraordinary cleaning,
repair or replacement costs for lost or damaged items. A
cancellation fee equivalent to the bond amount maybe retained on
bookings cancelled within 7 days of the party date. Changing
the booked box is considered a cancellation, unless
within 2 working days of the original booking date.
GENERAL
What is your birthday
club?
Children aged 1 - 13 can join our
Birthday Club. Club Members win prizes, receive information
on new products and services and receive special offers. These
include:
- Club members receive a special birthday greeting and a
chance to win prizes
- Parents receive special offers and periodic information on
parties and products
What is your Privacy
Policy?
Your privacy is guaranteed on our site.
We do not pass on any information on our customers to anyone
else.
You may contact us at any time to check the personal information
that we have and amend it if required in line with the Privacy
Act (1993). Please refer to our
privacy
policy for more information.
Can you suggest any
venues?
Yes, please see our own
Wellington venue located in Petone,
Party Wonderland
How do I give customer
feedback?
We appreciate receiving feedback
from our customers, as it allows us to improve our products and
services. Please feel free to
contact
us anytime.
Dress as your favourite Arabian
Princess or Genie and fly your magic carpet. Then show off your
belly dancing moves and create your own personal fortune tellers
square. Will the genie grant your three wishes?
Transform into beautiful butterflies with hand
painted butterfly wings and antenna headbands. See the
butterflies emerge from the cocoon wrap and play chase the
butterflies.
Use
our tried and true Build-a-Birthday recipe book to choose from a
selection of delicious recipes to make gorgeous cupcakes, yummy
ice cream sundaes or gingerbread men. Play games to test your
culinary expertise and silver service skills.
Dinosaurs hunt, dinosaurs stomp, dinosaurs hatch? Dinosaurs had
fun back in the prehistoric age.
Become a magical fairy in these gorgeous costumes. Play musical
toadstools, cross the moat with lily pads and magical fairy dust.
Enjoy dancing with your fairy friends to the enchanting
music.
Become a real mermaid. Dress like, look like and act like the
little mermaid.
Follow Ariel's trail of treasure, play the sea shell shuffle
and dive under the sea. You'll be a true mermaid before you
know it.
Ahoy me hearties! Go back in time to become a pirate of the seas.
How much treasure can you hunt and steal, watch out for sleeping
pirates and avoid walking the plank!
There will be the glitter and glam of being a true princess. Then
you'll discover the true inner beauty of the princess in you.
Enjoy playing musical crowns, who will win Cinderella's
slipper, and who will save Snow White from eating the poison
apple?
The aliens heard there's a party. Once landing their rocket
on the launch pad, they join in musical stars, racing with moon
rocks and spinning the flying saucer games.
The three super heroes; Batman, Superman and The Incredibles,
join forces to unravel Spiderman's web, play with Kryptonite
and dress as Clark Kent?
Engineers.....keep an eye on the stop watch as the train is about
to approach, listen on your walkie talkie for the train's
whistle, once it arrives out with your spanner to fix it. You
will have earnt your ticket to ride. But how much do you really
know about Thomas the Tank Engine and his friends?
.
