PAYMENT
Payment Options
1. Paypal / Credit Card
2. Electronic bank transfer payable to the Build-a-Birthday
bank account (please
contact us for
details)
3. Cash
Payment Date
Party Boxes: Payment is required to confirm the booking. Payment
is to be made and cleared into the Build-a-Birthday account at
least 5 working days before the party date.
Entertainers: A $50 deposit is required to confirm the booking.
Payment in full is required prior to the party.
DEPOSIT & BOND POLICIES
Party Boxes: A bond is charged with each entertainment box.
Providing box contents are returned by the agreed date, in the
same condition as at the time of hire, your bond will be
refunded.
The bond will be applied against late return, extraordinary
cleaning, repair or replacement costs for loss or damaged items.
Build-a-Birthday reserves the right to require payment of amounts
payable in excess of the bond.
All costs incurred by Build-a-Birthday in the recovery of debts
will be charged to the customer in addition to the original
debt.
REFUND POLICY
Party Boxes: A cancellation fee equivalent to the bond amount is
retained on bookings cancelled within 7 days of the party date.
Changing of a booked box is considered a cancellation, unless
within 2 working days of the original booking date. Other
Purchases: Subject to the rights conferred under the Consumer
Guarantees Act 1993, refunds on purchases will only be made where
items are defective and cannot be replaced.
Entertainers: The deposit is non refundable within 7 days prior
to the party.
DELIVERY
Party Boxes: The boxes cannot leave the premises until full
payment is made and a
hire agreement
has been signed.
Delivery:
Boxes will be dispatched
a few days before the party. Build-a-Birthday will use all
reasonable endeavours to ensure couriers are dispatched in
adequate time to allow delivery by the time stipulated by the
customer. However Build-a Birthday does not warrant that delivery
will be made by that time and shall have no liability to the
customer for late delivery. The customer is responsible for all
loss and damage occurring in transit.
RETURNS
Party Boxes: The customer is responsible for ensuring return by
the agreed return date. Build-a-Birthday do not take any
responsibility for any goods lost or damaged in transit. The box
is to be returned by the third working day after the party. If
dropping off in person, please make arrangements by phone or
email for appropriate time.
LATE RETURN FEES
Party Boxes: An overdue charge of $25 per day late fee applies
from day three.
LOSS AND/OR DAMAGE
Party Boxes: Please fill in the form for broken, damaged or
missing items and return with the box. Build-a-Birthday will
assess the damage to determine if a charge applies. Please do not
wash or alter costumes in anyway. e.g. do not pin or apply sticky
tape or sticky labels to costumes.
SAFETY
Party Boxes: Build-a-Birthday is not liable for any injuries
sustained through the use of the Build-a-Birthday Party
Entertainment Box. All Build-a-Birthday Entertainment boxes must
be used under parental supervision. They contain game materials
and costumes that could be harmful for younger children.
Build-a-Birthday boxes are suitable from 3 years and up. Each box
has a recommended age group. If in doubt, please ask for advice
whether the box is suitable for the child.
Entertainers: Build-a-Birthday entertainers take care of
customers property and ensure that party guests are entertained
in a safe manner. Build-a-Birthday is not liable for injuries or
damage to property as a result of the party.
OTHER
Party boxes are not to be hired out to third parties.
PRIVACY ACT
I understand that my details will be added to the
Build-a-Birthday database and used only by Build-a-Birthday for
its business and for no other purpose.
